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In an era where guest expectations continue to rise, hotels must find innovative ways to create unforgettable experiences without...

Introduction: The Hidden Opportunity in Negative Reviews Negative reviews can feel like a setback, but they don’t have to be. In fact,...

For over a decade, Airbnb and other short-term rental platforms have disrupted the hospitality industry, challenging traditional hotels...

It is 5 PM, and yet another guest has canceled their reservation at the last minute. The room, once set for occupancy over the next three...